Frequently Asked Questions
Everything you need to know about our gourmet treats and delivery process.
How do you ensure the freshness of your products during shipping?
All Sprinkle products are baked-to-order and packed in temperature-controlled, airtight packaging to ensure they arrive at your doorstep as fresh as they left our kitchen.
Do you offer options for specific dietary requirements?
Yes, we have a dedicated range of gluten-free, vegan, and nut-free options. Please check the 'Dietary' filter on our shop page for a full list of ingredients for each product.
What is your shipping policy for perishable items?
We offer expedited shipping across the country. Orders placed before 2:00 PM EST are typically processed the same day to minimize transit time and maintain quality.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
What should I do if my order arrives damaged?
We take great care in packaging, but if your order is damaged during transit, please contact our support team within 24 hours of delivery with a photo of the package for a full refund or replacement.
Do you provide catering or bulk discounts for events?
Yes, we love being part of your celebrations! For orders exceeding 50 units, please contact our events team via the 'Bulk Orders' page for special pricing and custom packaging options.